✈️ Create Memorable Travel Experiences

At United Airlines, achieving our goals starts with supporting yours. Grow your career, enjoy outstanding health and wellness benefits, build meaningful connections with your team and customers, and explore the world through our global route network.

Let’s define tomorrow — together.

Job Overview

As a Customer Service Representative, you are the welcoming face of United Airlines at the airport. You will assist domestic and international travelers, ensuring they feel valued, respected, and supported throughout their journey.

From ticket counters to departure gates, you will:

• Assist with ticketing and check-in services

• Support baggage handling and customer inquiries

• Greet customers at the start and end of their journeys

• Help resolve travel-related issues professionally and efficiently

• Create a positive, friendly, and memorable airport experience

Your role is vital in delivering exceptional service with confidence and care.

Minimum Qualifications

To succeed in this role, you must:

• Be at least 18 years old

• Hold a high school diploma, GED, or equivalent

• Be comfortable using computers, mobile devices, and new technologies

• Be able to stand and walk for extended periods (8-hour shifts)

• Lift up to 70 lbs

• Read, write, and speak English fluently

• Communicate effectively with team members and flight crews

• Be legally authorized to work in the United States without sponsorship

• Be available for day/night shifts, weekends, holidays, and possible overtime

• Pass a background check and pre-employment drug screening

• Maintain required clearances (including FAA, TSA, Port Authority, U.S. Customs, and USPS as applicable)

• Meet company uniform and appearance standards

• Work 100% on-site at the airport location

Successful completion of interviews and assessments is required.

Compensation & Benefits

• Starting Pay: $19.64 per hour

• Bonus Eligible: Profit sharing

• Competitive benefits package including:

  • Medical, dental, and vision insurance

  • Life, accident, and disability coverage

  • Employee Assistance Program

  • Commuter benefits

  • Paid holidays & paid time off

  • 401(k) and pension plans

  • Flight privileges (subject to agreement terms)

Important Information

Job Posting End Date: March 8, 2026

Equal Opportunity Employer:
United Airlines provides equal employment opportunities regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other protected category under applicable law.