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Computer Support Technician

About the Role

Utah State Board of Education (USBE) is seeking a skilled and service-oriented Computer Support Technician to provide high-quality technical support to both internal and external users. This role is responsible for maintaining client systems, managing core IT services, and supporting multiple cloud-based platforms including Microsoft Office 365, Google Cloud, Adobe Cloud, and other enterprise tools.

Key Responsibilities

  • Provision, configure, repair, and maintain desktop and laptop computers, end-user devices, and related peripherals

  • Manage user accounts and provide support for cloud-based and software applications

  • Troubleshoot hardware, software, system, and account-related issues

  • Respond to, assign, and manage internal IT help desk tickets

  • Provide user support via phone, remote access tools, and in person

  • Track and manage workload through the internal ticketing system

  • Perform routine maintenance and updates on PCs, Apple devices, printers, and related equipment

  • Maintain accurate documentation for IT procedures, policies, and workflows

  • Diagnose technical problems by asking targeted questions and determining the appropriate level of support

  • Back up computer data regularly to prevent data loss

  • Provide technical guidance and on-the-job training when needed

Minimum Qualifications

  • Associate degree or higher in an IT-related field

  • Microsoft, Google, CompTIA, or other relevant IT certifications

  • 4+ years of overall IT experience, including at least 2 years in client or end-user support

  • Broad experience with enterprise IT systems and core services

  • Strong verbal and written communication skills

  • Ability to explain technical concepts in clear, non-technical language

  • Excellent organizational and prioritization skills

  • Proven problem-solving ability and relationship-management skills

  • Adaptability in fast-changing technical environments

Preferred Experience

  • Server technologies

  • Agile or Kanban team environments

  • DevOps environments

Why Join USBE?

  • Support meaningful work that positively impacts Utah students

  • Healthy work-life balance — work that truly stays at work

  • Competitive compensation and generous paid time off

  • Comprehensive benefits including medical (HSA/FSA options), dental, and vision

  • Retirement options including pension or 401(k) with no employee match required

  • Supportive, growth-oriented company culture

Work Environment & Requirements

  • Typical office setting with standard safety considerations

  • Role requires physical activity, including standing, bending, reaching, and lifting up to 50 lbs. as needed

  • Successful completion of a criminal background check is required

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