About the Role

Utah State Board of Education (USBE) is seeking a skilled and service-oriented Computer Support Technician to provide high-quality technical support to both internal and external users. This role is responsible for maintaining client systems, managing core IT services, and supporting multiple cloud-based platforms including Microsoft Office 365, Google Cloud, Adobe Cloud, and other enterprise tools.

Key Responsibilities

• Provision, configure, repair, and maintain desktop and laptop computers, end-user devices, and related peripherals

• Manage user accounts and provide support for cloud-based and software applications

• Troubleshoot hardware, software, system, and account-related issues

• Respond to, assign, and manage internal IT help desk tickets

• Provide user support via phone, remote access tools, and in person

• Track and manage workload through the internal ticketing system

• Perform routine maintenance and updates on PCs, Apple devices, printers, and related equipment

• Maintain accurate documentation for IT procedures, policies, and workflows

• Diagnose technical problems by asking targeted questions and determining the appropriate level of support

• Back up computer data regularly to prevent data loss

• Provide technical guidance and on-the-job training when needed

Minimum Qualifications

• Associate degree or higher in an IT-related field

• Microsoft, Google, CompTIA, or other relevant IT certifications

• 4+ years of overall IT experience, including at least 2 years in client or end-user support

• Broad experience with enterprise IT systems and core services

• Strong verbal and written communication skills

• Ability to explain technical concepts in clear, non-technical language

• Excellent organizational and prioritization skills

• Proven problem-solving ability and relationship-management skills

• Adaptability in fast-changing technical environments

Preferred Experience

• Server technologies

• Agile or Kanban team environments

• DevOps environments

Why Join USBE?

• Support meaningful work that positively impacts Utah students

• Healthy work-life balance — work that truly stays at work

• Competitive compensation and generous paid time off

• Comprehensive benefits including medical (HSA/FSA options), dental, and vision

• Retirement options including pension or 401(k) with no employee match required

• Supportive, growth-oriented company culture

Work Environment & Requirements

• Typical office setting with standard safety considerations

• Role requires physical activity, including standing, bending, reaching, and lifting up to 50 lbs. as needed

• Successful completion of a criminal background check is required