Contact Us

Product Support Analyst

At SeatGeek, we believe live events bring people together and create unforgettable experiences. Through innovative technology and a fan-first approach, we are transforming the ticketing industry and making it easier for fans to access the events they love.

We are looking for a Product Support Analyst who is passionate about technology and customer service. In this role, you will assist clients by resolving software-related issues, analyzing technical problems, and ensuring the best possible experience with our SaaS platform.

Key Responsibilities

  • Handle incoming software support requests from clients through phone, chat, and email

  • Analyze and replicate reported software issues to identify root causes

  • Maintain accurate records of all support cases in the issue tracking system

  • Use internal knowledge bases and previous case histories to resolve problems efficiently

  • Prioritize and route issues to the appropriate support queues when necessary

  • Escalate complex technical issues to the next level of support with detailed documentation

  • Work closely with internal teams to track bug fixes and product improvements

  • Continuously learn and stay updated on SeatGeek products and integrations

  • Test and validate software issues in both production and staging environments

Required Skills & Qualifications

  • Minimum 2 years of experience in software or SaaS support

  • Strong analytical and problem-solving abilities

  • Excellent communication skills for interacting with both technical and non-technical users

  • Basic knowledge of HTML, CSS, programming languages, or SQL is a plus

  • Ability to work independently and remain calm in high-pressure situations

  • Passion for technology and live event platforms

Work Schedule

  • One weekend day required with rotating on-call shifts

  • Available shifts:

    • Sunday – Thursday (10 AM – 6 PM PT)

    • Tuesday – Saturday (10 AM – 6 PM PT)

Compensation & Benefits

  • Pay: $30 per hour

  • Flexible work environment with remote work options

  • Work-from-home setup stipend

  • Unlimited paid time off

  • Health, dental, vision, and life insurance

  • 401(k) matching and student loan matching programs

  • Up to 16 weeks of paid family leave

  • Annual wellness allowance and live event ticket budget

SeatGeek is proud to be an equal opportunity employer and values diversity in the workplace.

Apply Now