A leading technology company, Leidos, is looking for a Computer Operator to support the IT Service Desk program for Centers for Medicare & Medicaid Services (CMS).

This role focuses on delivering remote technical support and assisting users with various IT issues through phone, email, chat, and ticketing systems. The Service Desk acts as the primary point of contact for resolving IT incidents and service requests.

Key Responsibilities

• Provide remote technical support to users via phone, email, chat, and other communication channels.

• Troubleshoot basic computer, software, and network issues.

• Document incidents and solutions accurately within the ticketing system.

• Resolve customer issues during the first contact whenever possible.

• Escalate complex technical issues to higher-level IT support teams.

• Maintain and update internal knowledge base articles.

• Ensure service requests and incidents are handled within defined timelines.

• Maintain professional communication with users and internal teams.

• Assist with additional Service Desk responsibilities as required.

Work Schedule

This position supports a 24/7 IT support operation, so candidates must be flexible to work nights, weekends, and holidays when needed.

Basic Requirements

• High School Diploma or equivalent qualification

• Typing speed of at least 35 WPM

• Ability to obtain and maintain a Public Trust Clearance

• Candidates must have lived in the United States for at least 3 of the last 5 years

Preferred Qualifications

• Experience with Windows and Mac operating systems

• 1–2 years of experience in PC troubleshooting and technical support

• Knowledge of computer hardware, networking, and Microsoft Office applications

• Associate’s or Bachelor’s degree in Information Technology or related field

• Technical certifications such as A+, Network+, ITIL v4, or Microsoft Fundamentals

Salary

Estimated hourly pay ranges from $17 – $20 per hour, depending on experience and location.

About the Company

Leidos is a global leader in technology and innovation, providing advanced solutions to government and commercial clients. Headquartered in Reston, Virginia, the company employs over 47,000 professionals worldwide and delivers cutting-edge digital and mission solutions.