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About the Role

University of Doha for Science and Technology (UDST) is seeking a skilled IT Support Specialist to provide reliable technical support to students, faculty, and staff. This role is essential in ensuring uninterrupted IT services across classrooms, laboratories, and administrative offices. The successful candidate will play a key role in troubleshooting, system maintenance, and supporting new technology implementations across the university.

Key Responsibilities

• Diagnose and resolve IT hardware, software, and application issues reported through the Helpdesk or directly by users.

• Work closely with the IT Helpdesk team to understand and prioritize user requests.

• Provide technical support for employees, students, and instructors, including software installation, upgrades, system configurations, and file backups.

• Ensure timely resolution of IT tickets based on urgency and priority, following IT Support Supervisor guidelines.

• Identify recurring technical issues and contribute to improving IT services and processes.

• Apply system updates and application patches to prevent service disruptions.

• Support the design, implementation, and maintenance of new IT systems and technologies.

• Maintain and upgrade existing IT infrastructure to support academic and administrative needs.

• Assist in technology projects, including requirements gathering and execution.

• Contribute to cost-benefit analysis reports related to technology enhancements.

• Support standardized quality control procedures for IT troubleshooting across classrooms, labs, and offices.

• Stay current with emerging technology trends and best practices.

• Perform additional IT-related duties as assigned.

Qualifications

Education & Experience:

• Bachelor’s degree in Information Technology or a related field.

• Minimum 5 years of relevant IT support experience.